Teach & Serve III, No. 23 – I Hear You

Teach & Serve III, No. 23 – I Hear You

January 17, 2018

Anyone with a well-developed auditory sense can listen. Leaders who want to serve the people with whom they work must hear.

In recent weeks, I have had the opportunity to discuss myself and my leadership in detailed and reflective ways, asked questions by groups of dedicated educators who were most interested in my answers. I was both lucky and blessed to have been part of three separate search processes – processes looking to identify qualities in applicants for instructional leaders of schools. The conversations were long, intense, exciting and exhilarating one-and-all.

As I moved from conversation-to-conversation, process-to-process, I found myself listening to myself and reflecting on what I was saying in medias res which was a very interesting experience. After all, there are questions that good interview committees will be sure to ask and questions for which I very much needed to be prepared, prepared to give my most honest and authentic responses.

Inevitably, the question of how I would, as the instructional leader, listen to the staffs and the teachers and the students of each respective institution – was raised.

I replied that listening is a critical component of educational leadership, but not the most critical one. And, in fact, I found myself saying, on more than one occasion and working quickly to explain myself, how important it is that people feel as though they are heard.

Hang on, now… “feeling” as though one is heard does not actually indicate that someone has been heard.

Good leaders listen, sure. Good educational leaders are good at listening.

Exceptional educational leaders are exceptionally good at hearing.

Anyone with a well-developed auditory sense can listen. Leaders who want to serve the people with whom they work must hear. The must work at it and hone the skill. They must realize that hearing is so much more important than simply listening.

Hearing implies a desire to connect. Hearing implies wanting to comprehend. Hearing implies action.

Listening is passive. Someone who is listening is just there, in the room or the office, nodding, smiling, listening.

Hearing is active. Someone who is hearing is engaged, asking questions, offering support, giving suggestions.

Leaders who valuing hearing put away all distractions, close their laptops and shut down their tablets. They silence and set aside their phones and they hear.

When a true leader says “I hear you” the person to whom they say it does not just feel heard, she or he knows without a doubt she or he has been heard.

A leader does not just listen, a leader hears.

(oh, and a follow up on those conversations about formal educational leadership is coming…)

EduQuote of the Week: January 15 – 21, 2018

MLK Day 2018

Injustice anywhere is a threat to justice everywhere. We are caught in an inescapable network of mutuality, tied in a single garment of destiny. Whatever affects one directly, affects all indirectly.

Dr. Martin Luther King, jr

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EduQuote of the Week: January 8 – 14, 2018

Pizza Appreciation Week

You better cut the pizza in four pieces because I’m not hungry enough to eat six.

Yogi Berra

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Teach & Serve III, No. 20 – TRANSPARENCY #oneword2018

Teach & Serve III, No. 21 – TRANSPARENCY #oneword2018

January 3, 2018

Leaders who operate from a perspective of transparency take the guesswork out of followership and take the guess work out of who they are… It is easy to know who a transparent leader is. She is not hiding anything.

I love the concept of choosing one word on which to focus for the next twelve months. I am not entirely sure who began the initiative or how the concept got moving. But I am glad that those educators I follow on Twitter have been celebrating it. Their enthusiasm has inspired my own over the last few years and I thought carefully about what I would choose as my guiding word and principle this year.

My One Word for 2018 is TRANSPARENCY.

Talented leaders are brimming with qualities that make them inspirational and effective. They share those qualities freely and without expectation. They serve those with whom they work as part of the vocation of educational leadership they have chosen. And they have many qualities in common.

Of these, the quality I most wish to adopt, expand and emulate in my own life is transparency.

Leaders who are transparent (people who are transparent) in who they are, in what they do and in how they lead do not leave people guessing. They do not make decisions that seem out of the blue, left field or nowhere. They do not catch those around them flatfooted. Leaders who are transparent communicate with those around them consistently and as a matter of course. They are not hiding agendas because they have no agendas to hide. They are up front, genuine and authentic.

Leadership is challenging but so is followership. Followership can be made easier by leaders who are transparent. When followers know what to expect and what is expected of them, when they know what drives leaders’ decision making, when they know what leaders are thinking and why they are thinking it, being a follower is both easier and more fulfilling. Leaders who operate from a perspective of transparency take the guesswork out of followership and take the guess work out of who they are.

It is easy to know who a transparent leader is. She is not hiding anything.

We could use more transparency in our world. We can certainly use transparency in our work.

As I grow in 2018, as I continue to improve myself as a person and as a leader, I will work to be transparent. I will work to be authentic. I will work to be genuine.

I will work on my #oneword2018.

EduQuote of the Week: January 1 – 7, 2018

Resolution Week

I hope that in this year to come, you make mistakes. Because if you are making mistakes, then you are making new things, trying new things, learning, living, pushing yourself, changing yourself, changing your world. You’re doing things you’ve never done before, and more importantly, you’re doing something.

Neil Gaiman

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EduQuote of the Week: December 25 – 31, 2017


Fall on your knees. O hear the angels’ voices.

O Holy Night

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Teach & Serve III, No. 18 – There Are No Leaders Without Followers

Teach & Serve III, No. 18 – There Are No Leaders Without Followers

December 6, 2017

Our work reaches beyond us. It reaches through time. It reaches into the future.

If you are reading this blog, you are likely a school leader, a teacher or administrator. A further supposition is if you are reading this blog (and you are not my mother – Hi, Mom!), you are reading this blog because you think about your leadership, you reflect upon what you do and why you do it and it is also likely that you hope to improve.

Thinking about and reflecting upon our roles as leaders is a necessary part of our improvement process but we have to be careful not to simply think about what we do and how we do it. To be the best leaders we can be, we should spend a great deal of time considering those we lead.

A good leader understands that establishing rapport with those who are being led is a critical and necessary step in creating an environment wherein a leader can effectively serve. In order to foster legitimate rapport, a leader must establish community, interplay and trust with those being led.

A mistake that average leaders make is to assume that their position ensures that those being led will follow, that the title they hold is enough to inspire fealty, that the role they play is sufficient to get those being led to fall in line.

If that is you, good luck. You may well be able to drag people along with you because you are The Leader, but the experience of those you lead will be painful and they will not have loyalty to you but only loyalty to what you represent – to your position.

Excellent leaders understand this. Moreover, they would be concerned if they are followed simply because of their title or their position on the work chart. Leaders I wish to follow know that who they lead is at least as important as how they lead.

Understanding this is part of how they became excellent leaders in the first place.

EduQuote of the Week: November 27 – December 3, 2017

Game and Puzzle Week

Once I get on a puzzle, I can’t get off it.

– Richard P. Fennyman

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Superheroic Leadership Vol. 1 No. 8 – Let Go of Your Conscious Self

Superheroic Leadership Vol. I * No. 8

Let Go of Your Conscious Self

Superheroic Leadership is a light-hearted examination of what superheroic figures have to teach about leadership and what I have learned from their adventures.

No matter how leadership is considered, I believe there is a truth which is difficult to avoid: good leaders are different. They are born with… something. They have… IT.

While individuals can grow in their leadership and skills of management and leadership can be learned, the good ones – the best ones – simply shine as leaders. When they enter a room, people look to them and say “show me the wall and I’ll run through it.”

This is Superheroic Leadership, so let us try something. Of these pairs, who would you follow:

Captain America or Iron Man

Batman or Superman

Captain Kirk or Mr. Spock

Black Widow or Wonder Woman

Frodo Baggins or Samwise Gamgee

Ron Weasley or Hermione Granger

While you may have had to think through a couple of these, my guess is your list went something like this: Cap, Superman, Kirk, Wonder Woman, Frodo and Hermione.

Why is that? The other characters are great, too (and I bet there are a few differences in your choices and mine) but they just do not project leader the way the others do.

Great leaders are born with something. They are born with a leadership instinct that they learn to trust and that they are careful to develop. Great leaders are able to react to challenging situations quickly, to lead others to the right paths, to get out of danger because they do not overthink things. They trust their instincts.

Leadership skills can be taught but great instincts for leadership seem much more inherent to me.

Let us leave it to Obi Wan Kenobi (and we can with many leadership concepts … except that of telling the truth, but that is another subject for another blog!).


EduQuote of the Week: November 20 – 26, 2017

Education Week

The effects you will have on your students are infinite and currently unknown; you will possibly shape the way they proceed in their careers, the way they will vote, the way they will behave as partners and spouses, the way they will raise their kids.

– Donna Quesada

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